🚚 Shipping & Delivery Policy
Company: TANGMA CRAFTSMAN TECHNOLOGY CO., LIMITED
Website:
https://tangmacraftsman.com/
WhatsApp:
+85270485911 / +8613422286098 /
1. Order Processing
All orders are processed within 1–3 business days.
Customized or made-to-order products may require 5–10 business days.
Orders confirmed before 5:00 PM (HKT) are prioritized for same-day scheduling.
Processing may be delayed during public holidays or due to payment verification.
2. Shipping Methods & Estimated Delivery Time
For European destinations, the shipping method and delivery estimate are determined by the verified shipping weight.
Orders from 1–30 kg use air shipping with an estimated transit time of 6–12 business days.
Orders from 31–500 kg use sea shipping with an estimated transit time of 30–35 business days.
| Verified shipping weight | Method | Europe estimated transit |
|---|---|---|
| 1–30 kg | Air shipping | 6–12 business days |
| 31–500 kg | Sea shipping | 30–35 business days |
3. Shipping Costs
Shipping is charged strictly by verified shipping weight at €5 per kilogram. The product Feed, product structured data, cart and checkout use the same rule: total verified shipping weight × €5/kg.
If an item weighs more than 500 kg or its verified shipping weight is unavailable, online checkout is not offered and a written freight quote is required before ordering.
Customers who want to use their own freight forwarder or arrange self-pickup must contact us before placing an order.
4. Customs Duties & Import Taxes
All international orders are shipped under DAP (Delivered At Place) terms.
Import duties, VAT/GST, and customs clearance fees are the responsibility of the buyer.
We are not responsible for delays or costs caused by customs inspections or clearance procedures.
5. Tracking & Delivery
Once your order has been dispatched, you will receive an email with a tracking number and carrier link. You may also track your shipment via 17TRACK.
6. Lost, Damaged, or Delayed Parcels
Please inspect your package immediately upon receipt.
If items are missing or damaged, contact us within 48 hours
via email or WhatsApp with photos or videos.
We will assist in filing a claim or arranging a replacement shipment.
Delays caused by customs, weather, or force majeure are beyond our control.
7. Split Shipments & Pre-Orders
Orders containing both in-stock and pre-order items may be shipped separately.
Each shipment will have its own tracking number.
Estimated arrival times for pre-orders are displayed on the product page.
8. Address Accuracy & Reshipment
Please ensure your shipping address and contact information are accurate before placing an order.
If a shipment is returned due to an incorrect address, failed delivery, or refusal,
the buyer is responsible for any reshipping fees.
9. Customer Support
Business Hours: Monday – Friday, 08:00–20:00; Saturday – Sunday, 09:00–18:00 (HKT)
Email:
[email protected]
WhatsApp (HK): +85270485911
WhatsApp (CN): +8613422286098
WeChat: fa60883668
Addresses
Hong Kong Office:
Room 1508, 15/F, Office Tower Two, Grand Plaza, 625 Nathan Road, Mong Kok, Kowloon, Hong Kong 999077.
Guangzhou Shipping Address:
No. 11, Zhongyi Fei’e Street, Zhongcun Town, Panyu District, Guangzhou, China.
